RingEX
Review a cloud communications platform for business conversations and collaboration.
Cloud communications
RingCentral
Make every conversation count.
Explore RingCentral business communications, AI reception and customer engagement. Etech helps you match everyday calling and contact-centre needs to the right solution.
Explore your options with Etech.
What you can explore.
AI Receptionist
Explore automated call answering, common questions, routing and appointment-related workflows.
RingCX
Discuss contact-centre tools, customer conversations and relevant industry use cases.
A plan for your business.
Your team size is a starting point. We’ll confirm the solution, availability and implementation scope against your requirements.
Small business
Handle everyday business calls and explore AI-assisted reception. Tell us what you use today and what you want to improve.
Mid-market
Connect teams and coordinate customer conversations across departments. Share your locations, systems and plans for growth.
Enterprise
Map contact-centre workflows, integrations and operational requirements. Bring your integration, security and support requirements into the conversation.
From the first ring to the right conversation.
RingCentral brings together employee communications and customer-facing calling. The starting point is deciding who answers, how calls move and what happens when the team is busy.
Connect everyday conversations with RingEX
Review business calling, messaging and meetings around employee roles. Map office numbers, remote users and shared call handling so the setup reflects how people work across locations.
Give incoming calls a clear first step
AI Receptionist can support automated answering and routing. Define the questions it should handle, the information it can use and the point at which a caller needs a person.
Scope a contact centre with RingCX
For dedicated service teams, review customer channels, agent workflows and supervisor needs separately from everyday office calling. Integrations and reporting should support the customer journey you want to manage.
Plan your RingCentral setup.
Bring these details to your conversation with Etech.
- Numbers to retain and current calling contracts
- Business hours, queues and overflow destinations
- Reception questions and transfer rules
- Agent roles, customer channels and CRM requirements
Should we review RingEX or RingCX?
RingEX is relevant to everyday employee communication. RingCX addresses dedicated contact-centre workflows. An organization may need one or both depending on how it serves customers.
Can AI Receptionist hand a caller to a person?
Human handoff should be part of the call-flow design. Confirm the available routing options, destinations and fallback behaviour when scoping the service.
Let’s connect.
Tell us what you need from RingCentral. We’ll help you review the available options and next steps.