Business communications
Review the Dialpad platform for team calling and communication.
AI communications
Dialpad
Put conversations to work.
Explore Dialpad communications and AI tools for business calling, sales and support. Match the platform to the conversations your teams manage every day.
Explore your options with Etech.
What you can explore.
Sales and support
Explore dedicated workflows for customer-facing teams.
AI assistance
Discuss AI and agentic capabilities against the tasks you want to improve.
A plan for your business.
Your team size is a starting point. We’ll confirm the solution, availability and implementation scope against your requirements.
Small business
Start with everyday business conversations. Tell us what you use today and what you want to improve.
Mid-market
Connect sales and support needs across growing teams. Share your locations, systems and plans for growth.
Enterprise
Map contact-centre and integration requirements before selecting capabilities. Bring your integration, security and support requirements into the conversation.
Use conversation intelligence where it helps the team.
Dialpad combines business communications with AI capabilities for sales and service. Choose the conversations and follow-up work you want to improve before selecting features.
Organize business calling
Map employee numbers, shared lines and the way incoming calls reach each team. Include remote staff and the applications used during a customer conversation.
Support agents during the conversation
Review live AI assistance and coaching against a specific task, such as finding an answer or keeping a call on track. Define the information the assistant should use and when an agent needs to take over.
Make the output useful
Assess transcription and analytics alongside CRM and productivity integrations. Decide which information helps a supervisor or the next person handling the account, and how it should be reviewed.
Plan your Dialpad setup.
Bring these details to your conversation with Etech.
- Calling roles, queues and shared numbers
- Sales or service workflows to improve
- Knowledge sources and connected applications
- Recording, access and reporting requirements
Where should we start with Dialpad AI?
Pick a narrow use case and a team that can evaluate it. Compare the output with your quality criteria and confirm what review or approval is needed.
Can sales and support use different workflows?
Scope the two teams separately, including routing, connected systems and reporting. Then review which Dialpad capabilities and licences fit each role.
Let’s connect.
Tell us what you need from Dialpad. We’ll help you review the available options and next steps.