Cloud calling
Review your business calling and collaboration requirements.
Cloud calling and customer experience
Cisco
Bring calling and customer service together.
Explore Cisco Webex calling and contact-centre options with Etech. Focus on the communication services relevant to your employees and customers.
Explore your options with Etech.
What you can explore.
Webex Contact Center
Explore contact-centre tools and customer-service workflows.
AI readiness
Discuss the data, systems and business requirements behind AI adoption.
A plan for your business.
Your team size is a starting point. We’ll confirm the solution, availability and implementation scope against your requirements.
Small business
Begin with your team’s calling and collaboration needs. Tell us what you use today and what you want to improve.
Mid-market
Connect employee communication with customer service. Share your locations, systems and plans for growth.
Enterprise
Map contact-centre, integration and deployment requirements. Bring your integration, security and support requirements into the conversation.
Connect Webex calling with the customer journey.
Cisco Webex spans calling, meetings, devices and contact-centre capabilities. Start with the people using the platform and the conversations they need to manage.
Plan employee calling and collaboration
Review Webex Calling and Meetings around office, remote and hybrid work. Include phone, headset and meeting-device requirements so the experience is considered as a whole.
Design customer-service workflows
For Webex Contact Center, map customer channels, routing and agent responsibilities. Include how a service team reaches internal specialists and returns to the customer with an answer.
Connect applications and assistance
Review CRM integrations and AI-assisted workflows against defined tasks. Confirm which data should be available during a conversation and how automated actions will be supervised.
Plan your Cisco setup.
Bring these details to your conversation with Etech.
- Employee and contact-centre role groups
- Existing Cisco or other phone infrastructure
- CRM, service channels and routing requirements
- Room devices, headsets and network readiness
Is this only relevant to businesses with Cisco phones?
Begin with your required calling and collaboration experience, then review existing equipment and compatibility. A hardware inventory helps establish the appropriate migration path.
How should we scope Webex Contact Center?
Document the service journey, queues, connected systems and supervisor needs. Assess those separately from the requirements of ordinary office users.
Let’s connect.
Tell us what you need from Cisco. We’ll help you review the available options and next steps.